A few helpful answers.

We offer free standard shipping on all orders to the 50 United States and Washington, D.C. We do not ship to U.S. territories, APO/FPO/DPO addresses or P.O. Boxes.

Handling takes 1–2 business days. Transit after dispatch is estimated at 3–4 business days. Estimated total delivery time is 4–6 business days, calculated as handling plus transit; this is an estimate, not a delivery guarantee. The order cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 throughout the year without daylight saving adjustments. Orders placed before the cutoff on a business day use that day as the handling start date. Orders placed at or after the cutoff, on weekends or on holidays use the next business day. Business days are Monday–Friday, excluding U.S. federal holidays.

All eligible orders receive free standard shipping. Tax is shown as $0.00 at checkout.

Each product page lists its exact components. A teapot’s lid is included with the teapot; gaiwan listings separately count the lid, bowl and saucer. Styling props are not included.

Follow the care instructions on each product page. Ceramic, stoneware, glass and bamboo parts require different care. Avoid sudden temperature changes and do not place pieces over direct heat.

Request a return within 30 days of receipt by contacting [email protected]. Change-of-mind returns must be unused, in original condition and packaging. Authorized returns go to our company address in France. You pay change-of-mind return shipping; we cover return shipping for our errors, damaged or defective goods. No restocking fee applies.

Approved refunds are automatically returned to the original payment account within 10 calendar days.

Contact [email protected] with your order reference, if available. A payment attempt is not an order confirmation; refer to the confirmation and verified payment status for the result.